Help center
In-product help across three surfaces — side panel, contextual hint, and full search overlay.
COMPOSITION 01
Side panel · contextual
Help articles for the current page, search across all help, and a chat-with-support escape.
Use whenThe operator is stuck on a specific surface and clicks the help icon.
[ POS terminal behind ]
Help
For this page
How to close a shift
3 min read
Handling cash variance
4 min
Refunds and voids
5 min
Popular
First-time setup
8 min
Inviting members
3 min
COMPOSITION 02
Contextual hint · inline tooltip
A small "?" beside a label that reveals a short paragraph on hover.
Use whenA specific field needs explanation in-place, without taking the operator away.
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COMPOSITION 03
Full search overlay · ⌘?
Search across the entire help corpus + recent articles + contact options. Bigger than the side panel.
Use whenThe operator triggers help via ⌘? — they want a search experience, not curated suggestions.
Articles · 4
How to handle cash variance
POS · 4 min read · last updated 12 Apr
Cash variance over tolerance — what happens?
POS · 3 min
Adjusting cash variance threshold
Settings · 2 min
Cash-up best practices
Operations · 6 min
Contact
Start a chat with support
Avg response 8 min
Shared rules
Do
Lead with help articles for the current page.
Don't
Open help in a new tab.
Do
Provide chat as the escalation path.
Don't
Auto-open help. Only on user trigger.